At Amor Fine Jewelry, we are all about keeping our
customers happy. Something went wrong with your
purchase? We will do our very best to make it right for you.
Read on for the details on our return policy and be sure to
contact us right away.
*The following policies are for web orders only and do not apply to in-store purchases.
FOR A FULL REFUND :
- Item must be received within 10 days of purchase.
- Item must be in new, unworn condition with no alterations or defects.
- The original sales receipt, original box and all original paperwork such as warranty, lab reports and certificates must be included.
- Refunds will be issued only to the original purchaser to the original form of payment.
- Please allow 5 days for credit to appear on your statement.
- Return shipping is the responsibility of the customer. Original shipping costs will not be refunded.
- To initiate your return, call us at (718) 864- 1466 or email teamamor@amorfinejewelry.com for a return authorization.
- Please note that special orders, custom jewelry, and any items that have been worn or altered in any way, are not subject to our return policy and will not be accepted for return or exchange under most circumstances. If you have an issue with an item in this category, please call us to discuss at (718) 864-1466.
EXCHANGE OR STORE CREDIT :
- Item must be received within 30 days of purchase.
- Item must be in new, unworn condition with no alterations or defects.
- The original sales receipt, original box and all original paperwork such as warranty, lab reports and certificates must be included.
- Return shipping is the responsibility of the customer. Original shipping costs will not be refunded. A new shipping charge may apply in the event of an exchange.
- To initiate your return or exchange, call us at (718) 864-1466 or email teamamor@amorfinejewelry.com for a return authorization.
- Please note that special orders, custom jewelry, and any items that have been worn or altered in any way, are not subject to our return policy and will not be accepted for return or exchange under most circumstances. If you have an issue with an item in this category, please call us to discuss at (718) 864-1466.
Shipping & Rates
- Orders over $1000 ship Standard free of charge.
- International orders, regardless of price, are subject to shipping and import fees.
- All our shipments are insured to protect your investment.
- Signatures are always required to ensure safe delivery.
RATES :
- Standard (2-4 day) - $29
- Express (1-2 day) - $42
For international shipping rates,
call (718) 864-1466 or email
info@amorfinejewelry.com for a
specific quote
Amor Fine Jewelry is not responsible for shipments that are delayed due to weather or other shipping issues beyond our control. Customer must be present at the time of delivery to sign for the package. We are not responsible for packages that are lost after they are signed for.
Amor Fine Jewelry is not responsible for shipments that are delayed due to weather or other shipping issues beyond our control. Customer must be present at the time of delivery to sign for the package. We are not responsible for packages that are lost after they are signed for.
Order Lead Time
- Items that are in stock ("Ready to Ship") will usually ship out within two business days following the date of purchase.
- Items that require jewelry adjustments prior to shipment (such as ring sizings) may take up to 1-2 weeks longer to ship.
- For rush orders, please call us at (718) 864-1466 and if the item is in stock, we will try to prioritize your order for you.
- Please note that special order items may take up to 8 weeks to arrive, as these are often unique pieces commissioned by designers around the globe. We also have a collection of items that are currently in stock. Click here to browse our "Ready to Ship" collection.
- If your item is out of stock we will contact you within 48 hours of your order.